FAQs

Do you allow towing with your vehicles?

Yes, it's our specialty! We offer conventional and gooseneck towing on applicable vehicles for no extra charge.

Is there any special knowledge needed to operate one of your trucks?

Specific instructions will be provided on each vehicle if required.

What happens if my vehicle breaks down?

Call the number associated with the make of your vehicle. Ford Vehicles: Ford Roadside Assistance 1-800-241-3673. Ram Vehicles: Mopar Roadside Assistance 1-800-521-2779. Hino Vehicles: Hino Roadside Assistance 1-866-365-4466. Peterbilt Vehicles: Peterbilt Roadside Assistance 1-800-PETERBILT.

Can I let someone else drive a vehicle that I rent?

Additional drivers can be added at no charge. Provide a copy of their license so they can be added to the contract. Your supplied insurance will still be primary.

What are your rental periods?

City Rent A Truck offers daily, weekly, and monthly rental periods, as well as long term lease.

Do late-return fees apply?

We allow a 3 hour grace period on all truck rental rates and a 59 minute grace period on insurance or waiver rates. Beyond the allowed grace period another day is charged.

What happens if I don't return my truck on the designated return date?

Notify City Rent A Truck. In most cases we will extend the agreement. Additional charges may apply.

Do you have after hours drop?

All locations have an after hours key drop. Leave the vehicle on the lot, drop the keys, and a representative will email the invoice the next business day.

Do you offer insurance?

We offer a loss damage waiver that covers physical damage up to full loss of our vehicle after a 1,000 dollar out of pocket maximum. The damage waiver excludes the following: contaminated fuel, DEF, or engine systems, roof damage, DOT infractions, violations of the law, and unauthorized drivers.

Do you deliver vehicles?

Yes. We offer nationwide delivery on monthly rentals. We can deliver vehicles to your job site and pick them up when you are done.

What are the requirements to rent a vehicle?

A valid driver's license, a credit card through a major bank, and proof of full coverage insurance.

Do you allow for off-road use?

City Rent A Truck welcomes off-road use with our vehicles.

Do I need a commercial driver's license (CDL) to operate your larger trucks?

If the vehicle you are renting is 26,000 lbs GVWR or below, a CDL is not required. The majority of our fleet is 26,000 GVWR or under, excluding our 16 to 18 yard dump trucks and our 1,000 gallon fuel and lube trucks.

How old do I need to be to rent a vehicle from City Rent A Truck?

Light duty trucks and vans require a minimum age of 21. Medium to heavy duty trucks and all passenger vans require a minimum age of 25.

Is a credit card needed to hold my reservation?

A 250 dollar deposit is taken on all passenger van reservations. These deposits are refundable if cancelled within one week of a reservation between Memorial Day and Labor Day, or within three days of the reservation the rest of the year. On other rentals a card is not required to hold a vehicle, but City Rent A Truck reserves the right to request a deposit.

Do you charge by calendar days or 24 hour days?

We use 24 hour rental periods. This often saves customers a full day of rental.

What is your fuel policy?

Fuel must be replaced to the level it was sent out at. The fee varies with the current market rate of fuel.

What to do in the event of an accident.

Emergencies: call 911. Non emergency: call the police and get a report number. Exchange info: get plate and copies of licenses, insurance, and contact info for all parties. Use your own insurance card, not City Rent A Truck's. Document damages with detailed photos. Call City Rent A Truck for next steps. All parties should contact their insurance companies to file a claim. For a tow call roadside assistance and they will take the vehicle to the nearest dealer.

What is your toll policy?

Customers are responsible for paying tolls. If you go through a fast lane you will be charged the toll plus a 15 dollar admin fee for each infraction.

Do you offer any up-fits on your rental vehicles?

Yes. We can add custom up-fits and accessories to any vehicle in our fleet to meet your needs.

Do you charge for regular wear and tear?

No. Our trucks are made to work on tough job sites and we do not nickel and dime for normal wear and tear.

What are the requirements to rent a trailer?

A commercial insurance policy, a valid driver's license, and a credit card through a major bank.