FAQs

Do you rent to just businesses or do you also rent to individuals?

City Rent A Truck rents exclusively to businesses and organizations. All rentals require a commercial insurance policy. Individuals are still welcome to purchase used vehicles from our inventory. If you are looking for a personal-use truck rental, we recommend Enterprise Truck Rental. For passenger van rentals, we recommend Masters Transportation.

What are the requirements to rent a vehicle or trailer?

A commercial insurance policy, valid driver's license, and approved payment method are required. Additional requirements may apply depending on the vehicle, trailer, and rental term.

What rental terms do you offer?

City Rent A Truck offers weekly, monthly, and long-term rental options, with rental terms available from one week up to two years. Whether you need a vehicle for a short-term project, seasonal demand, or an extended fleet solution, we can tailor a rental program to fit your needs.

Do you offer nationwide delivery?

Yes. We offer nationwide delivery on monthly rentals. We can deliver vehicles to your jobsite and pick them up when you are done.

Do you allow towing with your vehicles?

Yes, it's our specialty. We offer conventional and gooseneck towing on applicable vehicles at no additional charge.

Do you offer upfits on your vehicles?

Yes, we offer in house custom upfitting on all of our rental vehicles. We can also provide our upfit services directly to customers seeking modifications on their own fleet.

Can I purchase one of your vehicles?

Yes. We sell both new and used fleet vehicles. Customers can purchase vehicles outright or through our Rental Purchase Option (RPO) program.

What is a Rental Purchase Option (RPO)?

A Rental Purchase Option (RPO) allows customers to rent a vehicle while building equity toward a future purchase. If you decide to purchase the vehicle, a portion of your rental payments can be applied toward the purchase price. Contact a representative for program details and available vehicles.

Do I need a commercial driver's license (CDL) to operate your vehicles?

If the vehicle you are renting is 26,000 lbs GVWR or below, a CDL is not required. Vehicles over 26,000 lbs GVWR require a CDL. Check the specifications of the vehicle you are renting or contact a representative for assistance.

Do you allow for off-road use?

Yes. Our trucks are designed for construction sites, utility work, energy projects, and other off-road jobsite applications.

What happens if my vehicle breaks down?

Call the roadside assistance provider associated with the make of your vehicle.

Ford Vehicles: Ford Roadside Assistance - 1-800-241-3673

Ram Vehicles: Mopar Roadside Assistance - 1-800-521-2779

Chevrolet Vehicles: Chevrolet Roadside Assistance - 1-800-243-8872

Hino Vehicles: Hino Roadside Assistance - 1-866-365-4466

Freightliner Vehicles: Freightliner 24/7 Customer Assistance Center - 1-800-385-4357

Peterbilt Vehicles: Peterbilt Roadside Assistance - 1-800-PETERBILT

If you are unsure which roadside assistance provider applies to your vehicle, contact your City Rent A Truck representative for assistance.

What should I do in the event of an accident?

Emergencies: Call 911.

Non-Emergency: Contact the local police department and obtain a police report number.

Exchange Information: Collect license plate numbers, driver's license information, insurance information, and contact information from all parties involved. Use your own insurance card, not City Rent A Truck's.

Document Damages: Take detailed photographs of all damages from multiple angles.

Contact City Rent A Truck: Notify us of the accident and we will provide next steps.

Insurance: All involved parties should contact their insurance carrier and file a claim.

Tow Service: If the vehicle requires towing, contact roadside assistance. They will arrange transportation to the nearest authorized repair facility.

Do you charge for regular wear and tear?

No. Our trucks are built to work in demanding environments, and we do not charge customers for normal wear and tear resulting from standard use.

What is your fuel policy?

Vehicles should be returned with the same fuel level they were rented with. Vehicles returned below the original fuel level will be charged for the cost of the fuel needed to refill the vehicle, plus an administrative fee. Charges may vary based on current fuel prices and location.

What happens if I need to keep a vehicle longer than originally planned?

Contact City Rent A Truck if you need to extend your rental period. In most cases, rental agreements can be extended based on vehicle availability. Additional charges may apply.

Do you offer after-hours vehicle return?

Yes. All locations offer after-hours vehicle return. Leave the vehicle on the lot and place the keys in the designated key drop. A representative will process the return and email your invoice the next business day.

What is your toll policy?

Customers are responsible for payment of all tolls incurred during the rental period. If tolls are not paid directly and are billed to City Rent A Truck through an electronic tolling system or toll-by-plate program, the customer will be charged for the toll plus an administrative fee.