Customer Rental Information Guide

Quick Call Guide:

Service: (833) 568-5101
- For info regarding maintenance, repairs, accidents, or breakdowns.
Rental Rep: (816) 683-3300
- For info regarding rental options, quotes, or reservations.
Vehicle Sales: (816) 366-8383
- For info regarding vehicle purchases.

Emergencies: Call 911.
Non-Emergency: Call the police department and get a police report number.
Exchange Info: Get a plate number, as well as a copy of driver’s licenses, insurance, and contact info for all parties involved. Make sure you use your own insurance card, not City Rent a Truck’s.
Document Damages: Get detailed pictures of all damages from multiple angles.
Call our Service Team: Call 833-568-5101 to let our service team know what happened. They will let you know the next steps.
Insurance: All parties involved need to contact their respective insurance companies to file a claim.
Need a Tow? Call roadside assistance (contact info below) if you need a tow. They will take the vehicle to the nearest dealer.

All locations are equipped with an after hours key drop. Just leave the vehicle on the lot, drop the keys in the key drop, and a representative will email the invoice to you the following business day.

You are responsible for payment of all tolls. If you choose to go through the fast lane, you will be charged for the total cost of the toll plus an admin fee for each infraction. However, you have the option to register the vehicle for a toll pass or similar program, depending on the region, which can help you avoid additional fees and streamline toll payments. Please contact the toll authority in your area for details on how to register.

LDW is offered on all rental agreements for an additional charge.

Covers:

Physical damage up to full loss of our vehicle after a $1,000 out of pocket maximum.

Excludes:

Contaminated fuel, def, or engine systems, roof damage, DOT infractions, violations of the law, and unauthorized drivers.